About Company:
Sitel is a company of Acticall Sitel Group and collaborates
with global brands to help deliver customer experiences. Headquartered in
Miami, Florida, Sitel is one of the world’s leading outsourcing providers of
customer experience management. With over 30 years of industry-leading
experience, Sitel’s 75,100 associates support more than 400 clients in 48
languages from 146 facilities strategically located in 22 countries.
The original SITEL (Systems International TELemarketing) was
founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an
answering service company owned by United Technologies. In June 1985, SITEL
became the first publicly traded, independent teleservices company and was
listed on the NASDAQ through an initial public offering (IPO). Six months
later, they moved from NASDAQ to the NYSE as 'SWW'. On January 30, 2007,
ClientLogic Corporation announced its acquisition of SITEL Corporation. The
combined company would now be called Sitel (now in lowercase letters).[citation
needed] and its headquarters moved to ClientLogic's headquarters in Nashville.
Company: Sitel India
Website: www.sitel.com
Job Role: Associate/Senior Associate
Qualification: Any Graduate
Ramanathapuram District Ration Shop Recruitment 2017-2018 - Apply 79 Latest Vacancies @ramanathapuram.nic.in
Experience: 0 - 2 Years
Salary: Rs: 2,00,000 - 2,25,000 P.A.
Job Location: Chennai
Job Description:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers where necessary
- Stay current with system information, changes and updates
Qualifications:
- Effective English oral communication skills
- Excellent, analytical, listening and organizational skills
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all job duty requirements
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills, attention to detail and the ability to multi task
- Competent in MS office and web browser environments
- Ability to continually display positive attitude
- Stay current with system information, changes and updates
Requirements:
- Candidate must have excellent communication skills in English
- Must be flexible for rotational shifts
- Other BPO domain experiences with good communication skills are also preferred
Walk-In Date: 06 - 08 Dec 2017
Bank of Baroda Recruitment 2017 : Apply Online for 337 Job Vacancies - Multiple Locations
Walk-In Time: 11 am – 06 pm
Venue Details:
Sitel India,
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.
Contact Details:
Hemapriya Umashankar
+91.446.607.6600 | 9962355666
+91.446.607.6600 | 9962355666