Microland Walk-In Recruitment 2017 for Technical Service Desk

Company Profile:

Microland is an Indian IT Services company headquartered in Bangalore, India. It was founded by Pradeep Kar in 1989 as a Network Integration Company with an initial funding of ₹2 million from SBI Capital Markets Limited. Microland assisted in the introduction of new technologies to the Indian market, namely, Compaq, Cisco, SynOptics, and Netscape.

After the advent of the internet economy in 1998, Microland built several companies such as Planetasia.com, indya.com, ITspace.com, media2india.net and Net Brahma Technologies.

Microland Walk-In Recruitment 2017 for Technical Service Desk

The company employs more than 3,600+ professionals across its offices in Europe, Middle East, North America, and India. Microland portfolio of services includes Hybrid IT Transformation, Workstation Transformation, Service Transformation and End-to-End Infrastructure Management. It is the first Hybrid IT infrastructure provider in India.

Company: Microland

Website: www.microland.co.in

Job Role: Technical Service Desk

Qualification: Any Graduate

Experience: 0 - 3 Years

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Salary: Rs: 50,000 - 2,00,000 P.A.

Shift: Any Shift

Headquarters: Bengaluru

Founder: Pradeep Kar

Job Location: Gurgaon

Job Description:

Should be open to work in 24*7 shifts environments
Excellent communication skills
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Must be familiar with Microsoft technologies and windows environment
Smartphone/Desktop and Laptop hardware/software troubleshooting
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely
Knowledge of Software Installation
Troubleshooting the Hardware and Software problems

Eligibility Details:

Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university
Candidates should be willing to work in shifts
Candidate should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter

Walk-In Date: 06 Dec - 08 Dec 2017