GlobalLogic Job Openings for Associate/Senior Associate.
Check it Below.
GlobalLogic Walk-In Drive for Any Graduates
About Company:
GlobalLogic is a Digital Product Engineering Services
company that was founded in 2000 by Rajul Garg, Sanjay Singh, Manoj Agarwala,
and Tarun Upadhyay and has headquarters in San Jose, California. It is a
privately held company funded by Apax Partners and Canadian Pension Plan
Investment Board (CPPIB). GlobalLogic provides full-lifecycle software product
development services, including experience design, complex systems engineering,
content engineering, and self-contained engineering labs. The company specializes
in software engineering for cloud platforms, embedded software, Internet of
Things, mobile, and security GlobalLogic
works with global enterprises and product and services companies in the
communications, media, high-tech, automotive, medical technology, and retail
industries.
Company: GlobalLogic
Website: www.globallogic.com
Job Role: Associate/Senior Associate
Eligibility: Any Graduate
Experience: 1 - 4 Years
Job Location: Gurgaon
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Headquarters: San Jose, California, United States
Job Responsibilities:
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Follow predefined (as trained) support procedures and policies.
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required.
- CSAT/resolution rate initiatives.
- Ability and willingness to quickly complete large volumes of work with high quality.
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
Job Requirements:
- Preferred to have 1 year of relevant work experience in product support via Chat & email.
- Strong analytical, problem-solving and troubleshooting skills.
- Capable of thinking critically.
- Attention to detail with the ability to complete a large volume of work quickly and independently.
- Ability to work collaboratively in a diverse team environment.
- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements).
- Excellent written communication skills in English for email and chat support channels.
- Open to work in 24*7 environment including holidays.
- Enthusiasm for customer service.
- Good keyboarding skills.
- Team player with very good interpersonal skills and forward-looking attitude.
- Open to ideas/feedback.
Selection Process:
- Written Test - 1 hour (Communication Assessment).
- Typing speed test - 1 Minute.
- Face to Face Interview.
Walk-In Date: 13 July 2017
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Walk-In Time: 9 am – 1 pm
Venue Details:
GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd.,
Grand Canyon Building, 12th floor,
Block D&E,Off Gurgaon,Faridabad Road,
Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.
ASF Insignia SEZ Private Ltd.,
Grand Canyon Building, 12th floor,
Block D&E,Off Gurgaon,Faridabad Road,
Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.
Contact Details: Madhu Tiwary / Priyank Dixit - 011244786600