Capgemini Recruitment scheduled for a role of Service
Desk Analyst for B.E/B.Tech/Any degree graduates at Bangalore Office. The
detailed eligibility and application process are given in below.
Company Profile:
Role Name: Service Desk Analyst
Qualification: B.E/B.Tech/Any Degree
Experience: 0 to 2 years
Job Location: Bangalore
Headquarters: Paris, France
Revenue: 1,279 crores
Must be graduate
Must be comfortable in taking inbound/outbound calls
Strong communication & analytical skills is mandatory
Good to have ITIL V3 certified
Knowledge in BMC remedy will be an added advantage
Should be ready to work in 24*7 shift
Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Apply Mode: Online
Capgemini Career Recruitment 2018
Company Profile:
Capgemini SE is a French multinational professional services
and business consulting corporation headquartered in Paris, France. It provides
IT services and is one of the world's largest IT consulting, outsourcing and
professional services companies with over 200,000 employees in over 40
countries, of whom nearly 100,000 are in India. It was founded in 1967 by Serge
Kampf in Grenoble, France. Paul Hermelin has been chairman and CEO of the
Capgemini group since his appointment in December 2001.
Capgemini's regional operations include North and South
America, Northern Europe & Asia Pacific and Central & Southern Europe.
Services are delivered through four disciplines; Consulting, Technology,
Outsourcing and Local Professional Services. The latter is delivered through
Sogeti, a wholly owned subsidiary.
Name of the Company: Capgemini
Official Site: www.capgemini.com
Role Name: Service Desk Analyst
Qualification: B.E/B.Tech/Any Degree
Experience: 0 to 2 years
Job Location: Bangalore
Headquarters: Paris, France
Revenue: 1,279 crores
Last Date: Going on
Detailed Eligibility:
Must be graduate
Must be comfortable in taking inbound/outbound calls
Strong communication & analytical skills is mandatory
Good to have ITIL V3 certified
Knowledge in BMC remedy will be an added advantage
Should be ready to work in 24*7 shift
Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Job Description:
Provide level 1 support by picking the phone calls &
support for logging, tracking, Resolution and reporting of help desk incidents
and service requests
The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Apply Mode: Online