Sitel India Company Job Openings For Associate/Senior Associate. Interested
and Eligible Candidates Can Attend the Walk-In Drive. More Details Given Below.
About Company:
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital CX, training and talent management, technology and innovation and consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
Achieve sales targets by effectively communicating benefits of products and services to customers.
Be knowledgeable of all Clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
Utilize all available resources to reach out to prospects and turn those prospects into customers.
Sales through Customer Service.
All other duties as assigned.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Follow up and make scheduled call backs to customers where necessary.
Sitel India, Ramanujam IT City,
Hardy Tower -1st floor, Rajiv Gandhi salai,
Taramani, Chennai 113,
With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.
Company Name: Sitel India
Website: www.sitel.com
Job Profile: Associate/Senior Associate
Qualification: Any Graduate
Work Location: Chennai
Experience: 0 - 2 Years
Skills: Good Communication
Job Description:
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
Achieve sales targets by effectively communicating benefits of products and services to customers.
Be knowledgeable of all Clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
Utilize all available resources to reach out to prospects and turn those prospects into customers.
Sales through Customer Service.
All other duties as assigned.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.
Walk-in Date & Walk-in Time:
Walk-In Date : 10 & 11 May 2019
Walk-In Time : 09:00 AM Onwards
Venue Details:
Hardy Tower -1st floor, Rajiv Gandhi salai,
Taramani, Chennai 113,
Landmark : opp to Tiruvanmiyur Railway Station.
Contact Details: Krishnan +91- 8248034085, +91- 9087983552