Amazon recruitment drive 2018 for Technical Support
Associate. More details check below.
Company Profile:
Website: www.amazon.com
Job Role: Technical Support Associate
Education Required: Any Graduate
Experience Required: 0 - 5 Years
Salary Offered: Rs: 2,50,000 - 3,00,000 P.A.
Job Place: Hyderabad
Founder: Jeff Bezos
Founded: 5 July 1994, Seattle, Washington, United States
Walk-In Date: 20 - 23 Feb 2018
Walk-In Time: 10 am – 03 pm
Venue Details:
Other Notifications:
RedBus Walk-In Recruitment Drive 2018 for Associate/Senior Associate
Indian Bank Recruitment 2018 – 2019
Indian Army Recruitment Rally 2018
Amazon Walk-In Recruitment 2018
Company Profile:
Amazon.com, Inc., doing business as Amazon, is an American
electronic commerce and cloud computing company based in Seattle, Washington
that was founded by Jeff Bezos on July 5, 1994. The tech giant is the largest
Internet retailer in the world as measured by revenue and market
capitalization, and second largest after Alibaba Group in terms of total sales.
The amazon.com website started as an online bookstore and later diversified to
sell video downloads/streaming, MP3 downloads/streaming, audiobook
downloads/streaming, software, video games, electronics, apparel, furniture,
food, toys, and jewelry. The company also produces consumer electronics—Kindle
e-readers, Fire tablets, Fire TV, and Echo—and is the world's largest provider
of cloud infrastructure services (IaaS and PaaS). Amazon also sells certain
low-end products under its in-house brand AmazonBasics.
Amazon has separate retail websites for the United States,
the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain,
Netherlands, Australia, Brazil, Japan, China, India, and Mexico. In 2016,
Dutch, Polish, and Turkish language versions of the German Amazon website were
also launched. Amazon also offers international shipping to certain other
countries for some of its products.
Job Description:
- An Amazon Digital & Device Technical Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Technical Aptitude:
- Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies.
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types).
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows ).
- Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.
- Basic awareness about Amazons Devices and Digital Services (Subscriptions).
- Awareness of latest trends and developments in the technology industry.
- Technically inclined with a drive to challenge existing processes and innovate.
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Company: Amazon
Website: www.amazon.com
Job Role: Technical Support Associate
Education Required: Any Graduate
Experience Required: 0 - 5 Years
Salary Offered: Rs: 2,50,000 - 3,00,000 P.A.
Job Place: Hyderabad
Founder: Jeff Bezos
Founded: 5 July 1994, Seattle, Washington, United States
Walk-In Date: 20 - 23 Feb 2018
Walk-In Time: 10 am – 03 pm
Venue Details:
Raheja Mind Space, Building No:9, 10th Floor,
Opposite Westin Hotel, Phase 2,
HITEC City, Hyderabad 500081.
Opposite Westin Hotel, Phase 2,
HITEC City, Hyderabad 500081.
Other Notifications:
RedBus Walk-In Recruitment Drive 2018 for Associate/Senior Associate
Indian Bank Recruitment 2018 – 2019
Indian Army Recruitment Rally 2018