Amazon job openings for Customer Service Associates. More details given below.
About Amazon:
Amazon Walk-In Drive for Freshers/Experienced Graduates
Amazon.com, Inc., doing business as Amazon, is an American
electronic commerce and cloud computing company based in Seattle, Washington
that was founded by Jeff Bezos on July 5, 1994. The tech giant is the largest
Internet retailer in the world measured by revenue and market capitalization,
and second largest after Alibaba Group in terms of total sales. The amazon.com
website started as an online bookstore and later diversified to sell video
downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming,
software, video games, electronics, apparel, furniture, food, toys, and
jewelry. The company also produces consumer electronics—Kindle e-readers, Fire
tablets, Fire TV, and Echo—and is the world's largest provider of cloud
infrastructure services (IaaS and PaaS). Amazon also sells certain low-end
products like USB cables under its in-house brand AmazonBasics.
Amazon has separate retail websites for the United States,
the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain,
Netherlands, Australia, Brazil, Japan, China, India, and Mexico. In 2016,
Dutch, Polish, and Turkish language versions of the German Amazon website were
also launched. Amazon also offers international shipping to certain other
countries for some of its products.
Company: Amazon
Website: www.amazon.com
Job Role: Customer Service Associates
Eligibility: Any Graduate
Salary: Rs: 1.8 Lacs - 2.1 Lacs PA
Job Location: Pune
Founded: 5 July 1994, Seattle, Washington, United States
Headquarters: Seattle, Washington, United States
Job Description:
- Virtual Customer Service- It is a Work from Home model for India CS.
- VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Desired skills:
- Action oriented, self-disciplined and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
- Ability to communicate clearly with both internal and external customers.
- Good comprehension skills - ability to clearly understand and address customer issues appropriately.
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Good typing skills.
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
- Should ensure Work-like environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
Documents:
- Latest resume
- 1 passport size photograph
- Valid Government Photo ID proof (Original)
Walk-In Time: 11 am – 03 pm
Venue Details:
Amazon Development Centre India Pvt. Ltd,
Behind Inorbit Mall, Trion IT Park,
Wadgoansherri, Pune.
Other Notifications:
AAVIN Milk Recruitment 2017 – 2018 | Apply for Various AAVIN Milk Job Vacancies @ aavinmilk.com
Rajasthan Police Recruitment 2018 – 5,390 Vacancies of Constable
Central Railway Career Recruitment 2018 for Junior Clerk-cum-Typist || 150 Posts
Northern Railway Recruitment 2018 for Apprentice || 3,162 Posts
Behind Inorbit Mall, Trion IT Park,
Wadgoansherri, Pune.
Other Notifications:
AAVIN Milk Recruitment 2017 – 2018 | Apply for Various AAVIN Milk Job Vacancies @ aavinmilk.com
Rajasthan Police Recruitment 2018 – 5,390 Vacancies of Constable
Central Railway Career Recruitment 2018 for Junior Clerk-cum-Typist || 150 Posts
Northern Railway Recruitment 2018 for Apprentice || 3,162 Posts