Company: Amazon
Official Site: www.amazon.com
Company Profile:
Amazon.com, Inc., commonly known as Amazon, is an American electronic commerce and cloud computing company based in Seattle, Washington that was founded by Jeff Bezos on July 5, 1994. The tech giant is the largest Internet-based retailer in the world by total sales and market capitalization. Amazon.com started as an online bookstore and later diversified to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downl
Job Name: Customer Service Associates
Education Required: Any Graduate
Experience Required: 0 - 5 Years
Salary Offered: Rs: 1.58 Lacs - 2.26 Lacs PA
Work Location: Pune
Communication
Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- willing to work in 24*7 shifts.
- Good comprehension skills ability to clearly understand and state the issues customers present.
Computer Knowledge/Skills:
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving
Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Documents to
Carry:
Latest resume, 1 passport size photograph, Valid Government
Photo ID proof (Original)
Walk-In Date: 12 - 15 September 2017
Walk-In Time: 11 am – 3 pm
Walk-In Date: 12 - 15 September 2017
Walk-In Time: 11 am – 3 pm
Venue Details:
Amazon Development Centre India Pvt. Ltd,
Trion IT Park, Survey No: 35,
7 Ahmednagar Road, Village Vadgoan Sheri,
Taluka Haveli, Pune - 411014.
Trion IT Park, Survey No: 35,
7 Ahmednagar Road, Village Vadgoan Sheri,
Taluka Haveli, Pune - 411014.