About Company:
Tata Business Support Services Ltd (Tata BSS) is a wholly
owned subsidiary of Tata Sons, providing outsourced contact centre services to
large telecommunications operators, Internet service providers, DTH service
providers and online travel agencies amongst other domestic (Indian) and
international clients. Tata BSS is among the third party outsourced customer
service providers in India, serving domestic as well as international
customers. With facilities across 21 "global delivery centres" that
accommodate 23000+ employees.
Tata BSS provides inbound and outbound services (voice and
non-voice) in English (for US and Indian geographies) and 14 regional Indian
languages from its Indian centres. The centres in the US offer inbound customer
care services, email support, cross-selling and up-selling services to
industries including e-commerce, healthcare & travel.
Company: Tata Business Support Services Pvt. Ltd.
Website: www.tata-bss.com
Role Name: Customer Care Executive
Qualification: Any Graduate
Experience: 0 - 6 Months
PGCIL48 - Power Grid Corporation of India Limited Recruitment 2017 – 2018 : Apply Here
Job Place: Hyderabad
Walk-In Days: Monday – Saturday
Number of employees: 23,000 (31 August 2015)
Founded: 2004
Key person: Srinivas Koppolu
Headquarters: India, Begumpet, Hyderabad, Hyderabad, Telangana
Job Details:
Education Qualification: Graduate with 15 years of
formal English Medium education.
Experience: Fresher or 6 months.
Knowledge: Pre-requisite: Candidate to be proficient in business writing skills.
Typing Speed: 25 words per minute with 90% accuracy.
Other Characteristics: Patience - Ability to deal with difficult, escalated emails.
High on confidence.
Complex problem solving (identification, resolution).
Passion to meet and exceed expectation.
Expressive - adequate articulation.
Ability to develop a rapport with every customer.
Positive attitude.
Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.
Experience: Fresher or 6 months.
Knowledge: Pre-requisite: Candidate to be proficient in business writing skills.
Typing Speed: 25 words per minute with 90% accuracy.
Other Characteristics: Patience - Ability to deal with difficult, escalated emails.
High on confidence.
Complex problem solving (identification, resolution).
Passion to meet and exceed expectation.
Expressive - adequate articulation.
Ability to develop a rapport with every customer.
Positive attitude.
Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.
How to Apply:
Interested candidates can directly walk-in to the mentioned
address.
Direct Interview @ Wipro || 2017-2018 Recruitment Drive for Freshers/Experienced/Any
Graduates – Apply Here
Direct Interview @ Wipro || 2017-2018 Recruitment Drive for Freshers/Experienced/Any
Graduates – Apply Here
Company Address:
Tata Business Support Services Limited,
1-8-371, Gowra Trinity, S. P. Road,
Chiran Fort Lane, Begumpet, Hyderabad - 500016.
1-8-371, Gowra Trinity, S. P. Road,
Chiran Fort Lane, Begumpet, Hyderabad - 500016.
Contact Person:
J. Vinod Kumar - 9676667767